Privacy Policy

1. Introduction

Marvis ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered automation services. Our platform uses advanced artificial intelligence to automate business processes, and we understand the importance of handling your data with the utmost care and transparency.

2. Information We Collect

2.1 Information You Provide

• Account and Profile Information:
  • Business name and contact details
  • Employee names and email addresses
  • Job titles and roles
  • Payment and billing information
• Workflow Data:
  • Process recordings and screenshots
  • Task sequences and business rules
  • Custom automation parameters
  • User-defined variables and conditions
• Communication Data:
  • Support tickets and correspondence
  • Feedback and survey responses
  • Training session recordings
  • Implementation documentation

2.2 Automatically Collected Information

• Technical Data:
  • IP addresses and device identifiers
  • Browser type and version
  • Operating system information
  • Network connection details
• Usage Data:
  • Automation execution logs
  • Error reports and crash analytics
  • Performance metrics
  • Feature usage statistics
• AI Training Data:
  • Pattern recognition data
  • Decision-making sequences
  • Optimization metrics
  • Behavioral analytics

3. How We Use Your Information

3.1 Core Service Delivery

• Process automation execution and monitoring
• AI model training and optimization
• Performance analysis and improvement
• Technical support and troubleshooting

3.2 Service Improvement

• Enhancement of AI algorithms
• Development of new features
• User experience optimization
• Bug fixing and system maintenance

3.3 Communication

• Service updates and notifications
• Technical alerts and warnings
• Training and onboarding materials
• Marketing communications (with consent)

4. Data Security

4.1 Technical Measures

• Encryption:
  • TLS 1.3 for data in transit
  • AES-256 for data at rest
  • End-to-end encryption for sensitive workflows
• Access Controls:
  • Multi-factor authentication
  • Role-based access control (RBAC)
  • Session management and timeout policies
• Infrastructure Security:
  • Regular penetration testing
  • Continuous monitoring and logging
  • Automated threat detection

5. AI-Specific Privacy Considerations

5.1 AI Training and Data Usage

• Data Anonymization:
  • Removal of personal identifiers
  • Aggregation of training data
  • Pseudonymization techniques
• Model Training Controls:
  • Segregation of training environments
  • Version control of AI models
  • Bias detection and mitigation

5.2 AI Transparency

• Decision Logging:
  • Audit trails of AI decisions
  • Explainability reports
  • Performance metrics tracking
• User Controls:
  • AI training opt-out options
  • Model behavior customization
  • Decision override capabilities

6. Your Rights and Controls

6.1 Data Subject Rights

• Access and Portability:
  • Request data export in machine-readable format
  • View AI training contributions
  • Access automation logs and history
• Control and Modification:
  • Update or correct personal information
  • Adjust AI learning parameters
  • Modify automation rules and preferences
• Deletion and Restriction:
  • Request data deletion
  • Suspend AI learning from your data
  • Limit data processing scope

7. International Data Transfers

We process data globally using cloud infrastructure. We ensure compliance with:

• EU GDPR requirements
• Standard Contractual Clauses
• Regional data protection laws
• Cross-border data transfer agreements

8. Contact Information

For privacy-related inquiries or to exercise your rights, contact us at:

Email: privacy@hellomarvis.com

Data Protection Officer: dpo@hellomarvis.com

Address: [Your Company Address]